Privacy Policy

Last updated: 29 April 2026

1. Who We Are

ARTHUR DELIVERS LTD (Company No. 17035470), trading as Arthur Tyne Express, registered at 31 Greenway, Newcastle Upon Tyne, United Kingdom, NE5 1SU ("we", "us", "our"). We are the data controller for personal data collected through this website.

2. What Data We Collect

When you use our website or contact us, we may collect:

Contact form data: your name, email address, phone number, and message content
Communication data: records of correspondence if you contact us by email or phone
Technical data: IP address, browser type, operating system, and pages visited (collected automatically via cookies or server logs)

3. How We Use Your Data

We process your personal data for the following purposes:

To respond to your enquiries and provide quotes for our services
To perform and manage the delivery services you request
To comply with legal obligations
To improve our website and services

Our legal bases for processing under the UK GDPR are: (a) your consent when submitting the contact form; (b) performance of a contract or pre-contractual steps; (c) our legitimate interests in operating and improving our business.

4. Data Sharing

We do not sell or rent your personal data. We may share data with:

Service providers who assist us in operating our business (e.g., email hosting, website hosting), under appropriate data processing agreements
Professional advisers (accountants, lawyers) where necessary
Law enforcement or regulatory authorities if required by law

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless a longer retention period is required by law or for the establishment, exercise, or defence of legal claims.

6. Cookies

Our website uses cookies to ensure basic functionality and to understand how visitors interact with the site. You can control cookie preferences through the cookie consent banner displayed when you first visit the site, or through your browser settings. For more details, see our cookie consent options.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing of your data
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at [email protected] or call +44 7476 665158.

8. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact

For any questions regarding this Privacy Policy or your personal data:

Email: [email protected]
Phone: +44 7476 665158
Address: 31 Greenway, Newcastle Upon Tyne, NE5 1SU, United Kingdom